Serving the community for over 100 years


Community Enterprise Queensland (CEQ) manages and operates the IBIS stores and has a genuine commitment to employing local people, and developing and training staff to help them reach their full potential.  CEQ prides itself on a workforce that comprises 75% Indigenous staff with 15 of its stores being managed by local community members.  This is only achievable through a genuine commitment to staff development and clearly defined career pathways.

If you are interested in more information on potential opportunities for employment in the future, please complete the enquiry form by clicking “Apply Online” and upload your resume.



Training Manager

Position: Training Manager

Organisation: CEQ

Location: Torres Strait & Northern Peninsula Area & remote mainland communities

Area: Human Resources

Reports to: General Manager Human Resources

Approved By: Ian Copeland Chief Executive Officer



This position is responsible for managing the identification, development, delivery and evaluation of training to build capacity of CEQ staff.

Essential Duties and Responsibilities include (other duties may be assigned):

  • Ensure staff training and development aligns with organisational objectives
  • Undertake a skills analysis of staff and maintain a skills register
  • Develop, deliver, assess and evaluate technical and non-technical training including food safety
  • Ensure compliance with ASQA and AQTF
  • Work with other training providers including relevant RTO’s
  • Develop and implement employee training plans
  • Evaluate retail operations training including customer service training annually
  • Develop and prepare training materials as required
  • Modify delivery to ensure consideration of the different learning methodologies used by individuals
  • Assist in the implementation of succession planning
  • Work in a team environment
  • Develop and deliver training that is in accordance with compliance requirements
  • Monitor WH&S in the workplace
  • Analyse data to effect improvements in training outcomes
  • Provide feedback and reports to the executive team


Supervisory Responsibilities

  • This position manages the training team


Requirements of the role

  • Prioritises and plans work activities; Ability to work to deadline and work with a minimum of supervision
  • Dependability – Keeps commitments
  • Quality – demonstrates accuracy and thoroughness
  • Professionalism – approaches others in a tactful manner; maintains confidentiality
  • Business acumen – understands the business implications of decisions


Essential Requirements

  • A willingness to work in a cross-cultural environment
  • A willingness to travel and work remotely
  • Work constructively in a team environment
  • Cleared criminal history check


Essential Qualifications/Education/Skills and/or Experience/Licenses

  • A minimum 12 months experience working in a remote location
  • Prior experience in a training role
  • Certificate IV in TAE
  • High level coaching ability
  • Computer literate and knowledge of Microsoft Office applications
  • Experience in funding submissions


Job Requirements

Travel to and reside in communities is a necessity


Key Performance Indicators

  1. Training delivered aligns with business objectives
  2. Agreed training outcomes are met
  3. Training and assessment is in accordance with industry and qualification standards
  4. Manuals are updated to ensure currency of practice
  5. Effective learning methodologies are used to cater for cultural differences
  6. Training environment is conducive to active learning
  7. Training records are current
  8. Assessments are completed in agreed timeframes
  1. Tasks are completed within agreed timeframes
  2. Reports to executive team are delivered within time frames
  1. A safe working environment is maintained


Work Environment

The position is based in Cairns


Training Opportunities

Training can be available in the following courses:

  • Certificate II & III in Retail
  • Systems Training
  • WH&S Training
  • Certificate II & IV in Business
  • Project Management
  • Finance Workshop
  • Time Management
  • Supervisory Course
  • And more …

Applying for Vacancies

If you wish to apply for any of the advertised positions, please send a letter of application together with your resume to:

General Manager Human Resources
PO Box 1108 Cairns QLD 4870
P: (07) 4050 4330
F: (07) 4050 4382

IBIS is an equal employment opportunity employer. Indigenous Australians are encouraged to apply.

Apply Online

Speak with us

Have any questions about IBIS, it’s stores, locations or CEQ? Please contact us.